Shipping Policy - Racermind

1. Introduction

At Racermind, we understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.

We proudly offer free standard shipping on all orders across our service regions, with no minimum purchase required.

2. Regions We Serve

2.1 Domestic Deliveries

We deliver Australia-wide, including metro, regional, and remote areas.

2.2 International Deliveries

We also ship to selected international countries. All international orders include free standard shipping. Delivery timeframes typically range from 8 to 14 business days, depending on destination and customs processing.

Note: Duties, taxes, or import fees may apply and are the responsibility of the customer.

3. Order Processing Times

• Orders are processed within 1–3 business days (Monday to Friday).
• Orders placed before 5:00 PM (local time) are usually processed the same day.
• Pre-orders or custom items may require additional processing time, as indicated on the product page.
• Processing begins only after payment confirmation.

4. Shipping Times and Methods

All orders are delivered within 8 to 14 business days, whether domestic or international. We select carriers based on speed, reliability, and service quality.

5. Delivery Locations

We ship to:

• Residential and business addresses
• Parcel lockers
• PO Boxes (for small items only)

6. Shipping Costs

We offer free standard shipping on all orders, with no minimum spend required.

7. Order Tracking

7.1 Tracking Information

You will receive tracking details via email once your order has been shipped. Tracking information may also be available in your account.

7.2 Tracking Activation

Tracking typically becomes active within 24–48 hours. For remote areas, activation may take up to 4 business days.

7.3 Tracking Updates

If your tracking information shows no updates for more than 3 business days, please contact us so we can investigate.

8. Address Changes & Accuracy

8.1 Address Accuracy

Please ensure all delivery information is correct, including apartment/unit numbers and delivery instructions.

8.2 Address Changes

If you need to update your delivery address, please contact us immediately before your order is dispatched.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may incur reshipping or restocking fees.

9. Special Circumstances

9.1 Weather Events & Natural Disasters

Extreme weather conditions or natural disasters may cause delays. We will notify you of any disruptions affecting your order.

9.2 Peak Periods

Processing and delivery times may be extended during peak seasons such as holidays. We recommend placing orders early during these periods.

9.3 Bulky or Specialised Equipment

Large or specialised items may require signature upon delivery or special handling. We will contact you if additional arrangements are needed.

10. Contact Us

Racermind

Address: 96a Harrison Street, Nollamara, WA 6061, Australia

Email: info@racermind.com

Phone: +61 414 921 299

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)

Please include your order number and tracking code (if available) when contacting us.

Our Commitment

At Racermind, we are committed to delivering an excellent customer experience. If something goes wrong with your delivery, please reach out to us — we are here to help.